Shipping and returns

 

National Shipping

Great news! We offer free shipping on all New Zealand orders over $50. For all other orders the cost of shipping it $5.00 for purchases up to $30 and $8.00 for orders up to $50... and then free shipping for $51 and above.

 

ARE YOU RURAL? More great news, there is no extra cost to you for delivering to your door however it may take an extra day or 2 to get to you.


Please ensure your shipping/delivery details are accurate as we take no responsibility for lost packages should the wrong details be given. For NZ deliveries we track all of our parcels should anything go wrong and they are sent with pass the parcel.

International Shipping (Australia)

There is a flat rate of $15 to Australia. Standard shipping takes three to ten working days via New Zealand Post.

This is a non-tracked method, but if you would like a tracked option we can obtain a quote for you. Please email us at cre8tivegems@gmail.com for a quote. Please be aware that we are not liable for any additional taxes/import duty that may incur during transit and/or on delivery.


International Shipping (Rest of the world)

A flat rate of $25 applies for worldwide postage. Standard shipping option is six to fourteen working days through New Zealand Post.

 

This is a non-tracked method, but if you would like a tracked option we can obtain a quote for you. Please email us at cre8tivegems@gmail.com for a quote. Please be aware that we are not liable for any additional taxes/import duty that may incur during transit and/or on delivery.


Shipping Timeframes

We endeavour to ship all items within 3 working days of order. Please note we do not ship over the weekend or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday will go out the following week.
 

Once your order is on it's way you will receive an email containing your tracking details if applicable.

If you have any question please email us

Returns

If you are not happy with your Cre8tive Gems product, please let us know.  You are welcome to return your item/s for a full refund less shipping cost.  Items must be returned in new and saleable condition within 7 days of you receiving it.

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